What is the check-in and check-out policy at Citizenm Boston Back Bay?
Check-in is at 14:00 and check-out is by 11:00.
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CITIZENM BOSTON BACK BAY
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Key details
About the Hotel
408 Newbury Street, Boston, MA 02115,
- Near Fenway Park
Great
8.9
9.2
4.3
4.5
The comfortable 4-star Citizenm Boston Back Bay Hotel offers a shared lounge, located within 25 minutes' walk of the historical Freedom Trail. CanteenM restaurant and the lounge bar are available at the smoke-free hotel boasting a central location in Boston.
Location
This Boston hotel is nestled in Fenway Kenmore, stretching from Charles River to Huntington Avenue, and Dalton Street to Francis Street, just 1.4 km from business venues like the 62-story John Hancock Tower and in the immediate vicinity of The Mary Baker Eddy Library. The Citizenm Boston Back Bay is approximately 500 metres from the John B. Hynes Veterans Memorial Convention Center and nearly 10 minutes' walk from Massachusetts Avenue underground station.
The accommodation is situated within a few blocks of Boston Common Public Park, while Massachusetts Ave & Massachusetts Ave bus station lies only 0.8 km away.
Logan airport is a 15-minute drive away, while Boston South railway station is 2.9 km from the hotel.
Rooms
The allergy-friendly rooms have an iPad and free Wi-Fi, as well as comforts such as air conditioning. The rooms are fitted with private bathrooms. Some bathrooms have a roll-in shower and a sink, along with bath sheets. Guests can enjoy rooms with views of the city.
Eat & Drink
Citizenm Boston Back Bay Hotel features an à la carte restaurant on site. The restaurant serves international cuisine. There is a restaurant serving Japanese food about a 5-minute walk away.
Leisure & Business
The Citizenm Boston Back Bay offers its guests the opportunity to enjoy fitness classes at a fitness suite located on the premises.
“This hotel proposes a modern take on accommodation, enhanced with contemporary design and tech-forward features like in-room iPads. The bustling bar and central location, near attractions such as the Massachusetts Institute of Technology, positions it well for business and leisure. While rooms may feel compact, the overall experience aims for streamlined urban living.”
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Choose from double rooms, family suites, and luxury options with breakfast, flexible cancellations, and exclusive offers
- King Room2 persons14 m²1 King-size bedAir conditioningHeatingroom details
- King Room Accessible2 persons14 m²1 King-size bedAir conditioningHeatingroom details
- King Room High Floor2 persons14 m²1 King-size bedroom details
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Calendar with prices and room availability
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Check-in/ Check-out
Hotel amenities and facilities
Each 5 star hotel provides luxury amenities designed for comfort and memorable stays
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Allergy-free rooms
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Dining
- Restaurant
- Bar/ Lounge area
Spa & Leisure
- Leisure/ TV room
Room features
- Air conditioning
- Heating
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Media
- iPad
Show more
Location
408 Newbury Street, Boston, MA 02115,
Explore Boston
Explore Boston
Fenway Park
12-minute walk
Iconic baseball stadium and home of the Boston Red Sox, known for its historic charm and Green Monster.
Museum of Fine Arts
17-minute walk
Renowned art museum housing extensive collections, offering free admission days and special exhibitions.
Boston Public Garden
20-minute walk
Scenic park with swan boats, vibrant flower beds, and walking paths, perfect for a relaxing stroll.
Back Bay Fens
7-minute walk
Urban park ideal for jogging, walking, and picnics, featuring beautiful landscapes and gardens.
Skywalk Observatory
13-minute walk
Observation deck offering panoramic city views, a thrilling experience for thrill-seekers.
Sonsie
3-minute walk
Trendy eatery with a vibrant atmosphere, serving American cuisine. Known for its brunch and seasonal menus.
Boston Burger Company
3-minute walk
Casual joint famous for gourmet burgers and creative toppings, catering to all dietary needs.
Boston Symphony Hall
8-minute walk
Home to the Boston Symphony Orchestra, featuring classical concerts and community events in an elegant setting.
The Bebop
3-minute walk
Lively bar and music venue, known for its weekly live music events and a mix of jazz and local acts.
Getting around
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Property information and rules
Check-in
from 14:00-23:59
Check-out
until 11 am
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of US$20 per person per day.
Pets
Pets are not allowed.
Number of floors:
11
Number of rooms:
399
Reviews and Ratings
Insights and feedback shared by past guests
Show moreShow less
Pros
Excellent location
Spectacular view
Modern design
Cons
Small rooms
Guest reviewsbased on 3068 reviews
Liam from Ireland
Business traveller
King Room
3 nights in November 2025
|
Reviewed: February 17, 2026
9/10
clean room fun area
The room was very clean. It made coming back each night enjoyable. The common area is fun and clean.
There was no coffee in the room. The lack of coffee was a little inconvenient.
0 Helpful
Michelle from Australia
Single
King Room Premium View
4 nights in August 2025
|
Reviewed: August 29, 2025
6/10
a modern stay with some minor issues
helpful staff convenient location public transit inattentive bartender dirty bar item shortage
The staff was helpful and friendly. the hotel's location was convenient. Many restaurants and shops were within walking distance. it was easy to access the public library and gardens. there were also convenient public transit options nearby.
the bar service was lacking, the bartender seemed inattentive. the bar area needed cleaning, with dirty glasses everywhere. the bar was also out of several items like chips and salsa and decaf coffee. i noticed a lack of liquor in some drinks.
0 Helpful
ethan from canada
king room
3 nights in August 2025
|
Reviewed: August 26, 2025
9.0/10
super stay!
quick access quiet hallways
The location offered quick access to restaurants and the green line subway. the hotel was modern and very clean. fast elevators made getting around easy and convenient. The quiet hallways contributed to a peaceful stay.
the room was quite small, and controlling everything via the ipad was sometimes confusing.
Service
9/10
the staff members were available and helpful for any need. i experienced a cute atmosphere. they looked genuinely interested in my well-being and were readily available to assist with inquiries.
Dining
9/10
the breakfast options included both hot and cold items. i saw several types of bread, toppings, fruit, and yogurt available. i noticed real coffee, not just instant, great!
Rooms
8/10
The room automation features seemed well implemented! and the bed was indeed comfortable. the room had nice views from the window. the vibe was nice. It didn't feel like a generic hotel.
Location
10/10
The hotel is super accessible with the logan express bus from the airport. i found it to be centrally located in back bay. it is near many walkable restaurants and points of interest. The prudential center is also within walking distance.
0 Helpful
|
Show more reviews
FAQs
About Citizenm Boston Back Bay
How far is Citizenm Boston Back Bay from Boston Harbor Seaplane Base Airport?
The hotel is located 11 km from Boston Harbor Seaplane Base Airport.
Are there any notable attractions near Citizenm Boston Back Bay?
Notable attractions include the Massachusetts Institute of Technology (2 km), Hynes Convention Center (1 km), and Prudential Tower (1 km).
What dining options are available at Citizenm Boston Back Bay?
The hotel features an on-site restaurant serving international cuisine, as well as a bar and lounge.
Is breakfast available at Citizenm Boston Back Bay?
A buffet, vegetarian, and vegan breakfast is available for an additional charge of 20 USD.
What are the fitness and recreation facilities at Citizenm Boston Back Bay?
Guests can access a fitness centre during their stay.
What room amenities does Citizenm Boston Back Bay provide?
Rooms are equipped with air conditioning, an iPad, a private bathroom, a TV, a safe deposit box, and a wardrobe.
Do the staff at Citizenm Boston Back Bay speak multiple languages?
The staff at the hotel can communicate in multiple languages.
What is the distance from Citizenm Boston Back Bay to the city center?
The hotel is approximately 2 km from the city center.
What nearby restaurants can guests find around Citizenm Boston Back Bay?
Nearby restaurants include Boston Burger Co-Boylston, The Bebop, Deuxave, Crazy Dough's Pizza, and Boloco, all located within 0.5 km.
What kind of security features does Citizenm Boston Back Bay have?
The hotel offers 24-hour security services.
Is Citizenm Boston Back Bay accessible for guests with reduced mobility?
The hotel provides wheelchair access.
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